On arrival, we will:

• Attend to you promptly
• Agree the work to be carried out and provide a fully inclusive quote
• Agree a time when your vehicle will be ready to pick up

During the day, we will:

• Ensure that only appropriately trained Hyundai technicians carry out work on your vehicle
• Check for any updates recommended by Hyundai and perform these free of charge
• Provide a professional recommendation if we identify any parts that require replacing, about whether they should be replaced immediately, or at which point in the future they should be re-checked
• Only ever replace additional parts with your permission
• Use genuine Hyundai parts, which all carry a two year, unlimited mileage warranty
• Call you to confirm when your car is ready

# The five year unlimited mileage warranty and roadside assistance programme is not available on passenger cars used for hire, reward or commercial use.

On collection, we will:

• Explain the invoice to you to ensure you understand the work that has been carried out

Following your visit, we will:

• Call as many customers as possible within three days of their visit, in order to monitor customer satisfaction and to continually improve the service we offer you